7-Day Satisfaction Guarantee
At Bannu Masala, customer satisfaction and quality are our top priorities. If you receive a damaged, leaked, expired, or incorrect item, we offer an immediate replacement or full refund within 7 days of delivery.
Return Conditions
• Unopened & Sealed: Spices must be in original condition with seal intact.
• Damaged / Quality Issue: If the parcel was damaged during transit or quality is compromised, take a quick photo or video and share with us on WhatsApp.
How to Request a Return or Replacement
1. Message us on WhatsApp (+92 309 9907713) with your Order ID (#BM-XXX) and photos of the item.
2. Our customer service team will respond within 24 hours.
3. If approved, we will arrange a replacement parcel dispatched immediately at no additional shipping cost.
Refund Method & Timeline
• Refunds are transferred directly via EasyPaisa, JazzCash, or Direct Bank Transfer.
• Refund processing takes 2 to 3 business days after verification.
